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  • Do I need to log in to make a purchase?
    You do not need to log in to make a purchase on our website. However, we strongly recommend registering an account to facilitate checkout and take advantage of other personalized features, such as accessing your order history, gift registry information, or wish list. Additionally, our registered users will be the first to know when we have special offers. Creating an account with us is very simple. All we need is your email address and password. You can create an account here.
  • How do I link my order to my account on kkquicker.com?
    If your order was not associated with your account at the time of purchase, please contact us at info@kkquicker.com for assistance. Provide your order number and details, and we will associate the order with your existing or new KKquicker.com account.
  • Are the prices on your website the same as in your physical stores?
    We currently do not have any physical stores, but we plan to open them progressively starting in 2025.
  • How do I view my order on kkquicker.com?
    If you have a KKquicker account and are logged into the same account used to place your order, you should be able to view your order online. If you cannot access your order, please contact us at info@kkquicker.com so we can associate your order with your account.
  • Are all your products available for purchase online?
    Our entire KKquicker furniture collection is displayed online. If you have any questions, please contact us at info@kkquicker.com.
  • Do I have to create an account to shop?
    You can shop on our website without creating an account. Purchases can be made without registration. However, we strongly recommend registering to facilitate checkout and take advantage of other personalized features, such as accessing your order history, gift registry information, or wish list. Additionally, our registered users will be the first to know when we have special offers. Creating an account with us is very simple. All we need is your email address and password. You can create an account here.
  • How can I cancel my registry?
    If you wish to cancel your registry, please contact us at info@kkquicker.com.
  • How do I change my registry?
    Visit the "Manage Your Registry" page.
  • Do you have a registry?
    Yes. You can create a registry in one of the following ways:
  • How often are purchases made from my registry updated nationwide?
    We will promptly update the gift registry to reflect all purchases.
  • How do I place a gift order?
    When you check out online, you can enter the gift recipient's address in the shipping address field. Please be sure to include a phone number to prevent any shipping issues during delivery. You can also include a gift message; simply enter your message in the form provided on the address page during checkout. Your message will be printed on the packing slip that accompanies your order.
  • What shipping options do you offer?
    Most gifts will be shipped via UPS or Priority Mail (USPS).
  • Can I receive gift cards through my registry?
    Yes, you can receive gift cards through the registry. When you create a registry, your profile will be set to automatically receive gift cards. To enable gift cards for an existing registry, please visit "Manage Your Registry," then "View Registry Settings" and "Edit Registry Details." On the "Edit Registry Details" page, check the box to allow gift cards.
  • How should I handle returned gifts?
    Please refer to our Return Policy.
  • How long can my guests and I use my registry?
    You will be able to access your registry indefinitely. Guests can access your list within 2 years after the event date.
  • Will gifts be sent directly to me?
    When you set up your registry, you will be able to choose two different shipping destinations to specify where you want gifts to be sent before and after the event.
  • How do I use my gift card?
    Gift cards can be purchased and redeemed online. To redeem a gift card online, please select "Gift Card" in the "Payment Type" field on the payment page during checkout, and then enter the gift card number. Multiple gift cards can be entered for each order, and they will automatically be deducted from your total purchase amount at checkout.
  • When will my registry be available for friends and family to use?
    Your registry will be immediately available.
  • Can I have my gift boxed?
    We currently do not support gift boxing services, which will be launched in 2025. However, you will still receive a very beautiful KKquicker colored product packaging box.
  • How do I order offline?
    To place an order offline, please contact us at info@kkquicker.com.
  • Where can I find detailed information about shipping?
    Information about standard delivery shipping, expedited delivery, delivery times, and tax rates can be found here.
  • How long will it take to receive my refund?
    Refunds typically appear on your credit card statement within one to two billing cycles. Since all online orders require a credit card as a method of payment, your refund will be credited back to the same card used for the original purchase.
  • Do you ship overseas?
    Unfortunately, we only ship to addresses in the United States. We do not currently ship to areas outside U.S. territories. For overseas shipping, please contact us at info@kkquicker.com If you need to ship goods internationally, please contact a freight forwarder.
  • Will I receive all the items in my order at the same time?
    For your convenience, most items will be delivered immediately when available. Items shipped via standard delivery will be shipped separately from furniture. In some cases, you may choose to consolidate your delivery. If your items qualify for consolidated shipping, the system will prompt you to make a selection in your shopping cart before checkout.
  • How do I know if my item is available for immediate shipment?
    If the item is out of stock, the stock status and estimated shipping date will be displayed on the product detail page. The delivery time range for special order items shipped from one of our suppliers will be noted on the product detail page or checkout page. Sometimes, we find that a stock item is damaged or defective when filling an order, and replacing the item may cause your product to be temporarily out of stock. If this happens, we will fulfill your order as soon as possible; we will also notify you immediately. This delay will not incur further charges.
  • How do I ship to an address other than my billing address?
    Shipping to another address different from your billing address is easy. Simply enter the desired destination on the shipping information page during checkout. If you are a registered user, this address will automatically be added to your address book for future access.
  • How do I know you have received my order?
    After ordering a product, a confirmation page will display your transaction summary. You can choose to print this document as a record. If we have an accurate email address, we will immediately send an email version of this summary. When your product is shipped, we will send a follow-up email, including tracking information.
  • Where can I find detailed information about returns and cancellations?
    Information about returns and cancellations can be found here.
  • How do I completely cancel my order?
    If you are in the process of checking out and decide you do not want to complete the order, you can use the browser's back button, the checkout button to go back a step, or click the logo at the top of the page at any time. If you logged into your KKquicker account before placing the order, the items in your shopping cart will be saved there for your next visit. If you are not a registered KKquicker user, or if you did not log into your account before placing the order, your shopping cart will be deleted after 30 minutes of inactivity. Please note that if the order is already in the process of being shipped, we may not be able to cancel it. To contact a customer service representative about canceling or changing an order that has already been placed, please contact us at info@kkquicker.com.
  • How is the tax on my order calculated?
    Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Each state/province has different laws regarding the taxation of merchandise, freight, and handling.
  • Which credit cards do you accept?
    For orders shipped to the United States, we accept Visa, MasterCard, American Express, and Discover credit cards.
  • When will my credit card be charged?
    Your card will be charged at the time of shipment. For in-stock items, charges are typically made within two business days. If an item is temporarily out of stock, you will not be charged until it is shipped. The delivery time range and charges for custom order items shipped from one of our suppliers will be noted on the product detail page or during checkout.
  • Do you have a KKquicker credit card?
    Not at this time.
  • Can I redeem store merchandise credits online?
    Currently, we are unable to process store merchandise credits online.
  • Do you have any physical stores?
    We currently do not have any physical stores, but we plan to open them progressively starting in 2025.
  • What if I have questions about your products?
    Please contact us online.
  • How do I change my mailing or email address?
    Please update your personal information in the "My Account" section of our website. You can also contact us at info@kkquicker.com.
  • What types of web browsers does your website support?
    We support Internet Explorer 10+ and the current versions of Google Chrome, Microsoft Edge, Firefox, and Safari (both desktop and mobile versions). To view all features on our website, you must accept cookies, enable JavaScript, and install Adobe Flash Player 9 or higher. While our support for older browsers is limited, we strongly recommend upgrading your web browser to the latest supported version.
  • How can I contact a real person or get answers to my questions?
    For a personal response, please contact us here.
  • Are there any other questions we haven't answered?
    For questions we haven't answered or information we haven't provided, please contact us here. We welcome your feedback and suggestions and thank you for shopping with us.
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